Bug 4002 - Claws Mail 64bit: Saving email with attachment fails without error notice
Summary: Claws Mail 64bit: Saving email with attachment fails without error notice
Status: RESOLVED FIXED
Alias: None
Product: Claws Mail (Windows)
Classification: Unclassified
Component: default (show other bugs)
Version: 3.16.0
Hardware: PC Windows 10
: P3 normal
Assignee: users
URL:
Depends on:
Blocks:
 
Reported: 2018-03-31 13:42 UTC by mergia
Modified: 2018-08-03 14:19 UTC (History)
0 users

See Also:


Attachments
Logfile for saving emails (35.46 KB, application/octet-stream)
2018-03-31 17:15 UTC, mergia
Details

Description mergia 2018-03-31 13:42:43 UTC
When I try to save a normal email with only a message body, it works as expected. If, however, I try to save an email with attachments, there is simply nothing happening. It does not matter which method I use to save the email (context menu, shortcut, file menu).

Failure: Email save dialog does not open. No error message either.

Expected behaviour: Either the email is saved with attachments in the mail body, or an error message appears telling me that it is not possible to save emails with attachments.
Comment 1 Andrej Kacian 2018-03-31 15:17:00 UTC
Hm, it works over here just fine, on both 32-bit and 64-bit versions, and on Windows 10 and 7.

Can you try looking at the debug output to see if something goes wrong when you try saving an attachment, and perhaps posting the output file here or send it to me privately? Info on how to get the debug output: http://www.claws-mail.org/faq/index.php/Claws_Mail_on_Windows

Also, does it work when you uninstall the 64-bit version and install the 32-bit version of Claws Mail?
Comment 2 mergia 2018-03-31 17:15:21 UTC
Created attachment 1862 [details]
Logfile for saving emails

The logfile contains two attempts for saving an email: The first one worked (two attachments), the second one did not (three attachments).
Comment 3 mergia 2018-03-31 17:25:39 UTC
OK, I tested this some more. I can save some emails with attachments, but not others. I am not quite certain what the differences are, except for the number of attachments (all attachments were PDF files) - as far as I can see, I can save emails with up to two attachments, but not with more than two attachments. (This might be due to the small number of emails I can test this on, though).

I installed the 32bit version of Claws Mail, the problem occurs there as well: I cannot save the three-attachment message, but I can save the two-attachment message.
Comment 4 mergia 2018-08-03 14:19:00 UTC
I now got the same emails that originally caused the program resent, and this time I could save them without a problem. It seems the problem affected only emails with several attachements that were downloaded with Claws Mail 64 bit 3.16.0-1, but does not occur with email downloaded with Claws Mail 64 bit 3.16.0-2 or later.

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