Summary: | Failing IMAP account on startup | ||||||
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Product: | Claws Mail (GTK 2) | Reporter: | niroday | ||||
Component: | Folders/IMAP | Assignee: | users | ||||
Status: | RESOLVED WORKSFORME | ||||||
Severity: | normal | ||||||
Priority: | P3 | ||||||
Version: | 3.16.0 | ||||||
Hardware: | All | ||||||
OS: | Linux | ||||||
Attachments: |
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How are you qutting claws-mail? Just killing it, or a proper, clean exit? (In reply to comment #1) > How are you qutting claws-mail? Just killing it, or a proper, clean exit? File-Exit or Ctrl+Q And yet you get the "Claws Mail has detected a configured mailbox, but it is incomplete...." dialogue every time you start claws-mail? (In reply to comment #3) > And yet you get the "Claws Mail has detected a configured mailbox, but it is > incomplete...." dialogue every time you start claws-mail? Yes, i do. I can make a short record if it's needed. how many accounts do you have? Please check /Configuration/Edit Accounts/... and verify that ~/.claws-mail/accountrc corresponds with that. Then check ~/.claws-mail/folderlist.xml and verify that that also corresponds. (You can send me those 2 files privately, if you want me to check.) (In reply to comment #5) > how many accounts do you have? > > Please check /Configuration/Edit Accounts/... > > and verify that ~/.claws-mail/accountrc corresponds with that. > > Then check ~/.claws-mail/folderlist.xml and verify that that also > corresponds. > > (You can send me those 2 files privately, if you want me to check.) I checked it. Seems like they correspond. Anyway sent it to you. Thanks for sending the files. Your accountrc seems messed up somehow. Account 2 is using Account 1's IMAP mailbox, and Account 1 is using a non-existant MH mailbox. Quit claws-mail, backup your accountrc, then make the follwing changes to accountrc: for Account 2, set inbox=#imap/LVA/INBOX local_inbox=#imap/LVA/INBOX and for Account 1, set inbox=#imap/niroday/INBOX local_inbox=#imap/niroday/INBOX Restart claws-mail. You should get the "Claws Mail has detected a configured mailbox, but it is incomplete...." dialogue on the first run, but after that it should all be OK. If the manual editing of accountrc still does not resolve the issue, just remove both accounts and then re-add them. (In reply to comment #8) > If the manual editing of accountrc still does not resolve the issue, just > remove both accounts and then re-add them. Unfortunately, manual reconfiguring doesn't resolve this issue, just as you said. I deleted both of my accounts and then found accountrc empty. After adding the first account, i found this strange inbox=#mh/Mailbox/inbox local_inbox=#mh/Mailbox/inbox again as well as i get the same message on claws-mail startup. it could be that at least one of your imap accounts is misconfigured, logging in is not possible, and therefore 'rebuild folder tree' cannot complete. Do you see now two imap mailboxes? Can you successfully run 'rebuild folder tree' on both (right-click the top-level mailbox folder for this menu item) I am trying to set up things here in order to try to reproduce your problem, in the meantime if you can do the above tests and report back that would be good. (In reply to comment #10) > it could be that at least one of your imap accounts is misconfigured, > logging in is not possible, and therefore 'rebuild folder tree' cannot > complete. > > Do you see now two imap mailboxes? Can you successfully run 'rebuild folder > tree' on both (right-click the top-level mailbox folder for this menu item) > > I am trying to set up things here in order to try to reproduce your problem, > in the meantime if you can do the above tests and report back that would be > good. If i start CM from my terminal i can see these messages when rebuilding folder tree is running: ** (claws-mail:14685): WARNING **: [17:43:32] can't create mailbox In case this fail depends on folder rights, i have /var/spool/mail (i'm running arch and /var/mail is a link to /var/spool/mail): drwxrwxrwt 2 root root 4.0K Oct 17 10:32 mail Every single file in $HOME/.claws-mail: -rw-r--r-- 1 localuser users The other things like receiving or sending e-mails works without any errors. Hope it helps. It's nothing to do with the local spool (/var/mail/spool) It's looking more and more like a misocnfigured imap account (or both of them). Do you see both IMAP accounts in the folder list? Do they both show folders or just a single top-level folder? If you just see the single top-level folder with no sub-folders then it is almost certainly that you are not able to log-in to the server with the credentials you have provided. (In reply to comment #13) > Do you see both IMAP accounts in the folder list? > > Do they both show folders or just a single top-level folder? > > If you just see the single top-level folder with no sub-folders then it is > almost certainly that you are not able to log-in to the server with the > credentials you have provided. Yes, i see them both. They both show folders just like if i access my account using browser. I'm sure i see every folder as well as i can without a error receive and send messages from both of my accounts. I've just tried another e-mail client with exactly the same imap settings and experienced no problems. Please tell me if you need more information. OK, time for drastic measures... Move (or rename) your whole ~/.claws-mail directory out of the way, and start from scratch. If possible, create a video of the operation and/or supply a complete debug log. (You'll need to start with `claws-mail --debug > claws-mail.debug` for that.) (In reply to comment #15) > OK, time for drastic measures... > > Move (or rename) your whole ~/.claws-mail directory out of the way, and > start from scratch. > > If possible, create a video of the operation and/or supply a complete debug > log. (You'll need to start with `claws-mail --debug > claws-mail.debug` for > that.) Sent you all the data. I made a little mistake when showing an english version of yandex imap settings page. Of course i use imap/smtp.yandex.ru. Sorry for that. i created a yandex imap account and don't have any problems at all. (In reply to comment #17) > i created a yandex imap account and don't have any problems at all. I hope the video shows that i do nothing wrong configuring account. So it could be distro specific problems or something else? Perhaps you using arch is pertinent. We have seen a lot of odd, unreproducible problems from arch users. (In reply to comment #19) > Perhaps you using arch is pertinent. We have seen a lot of odd, > unreproducible problems from arch users. Anyway thanks a lot for your help and your time. Should i close the ticket? yes, I think closing it is the right thing to do now - I'll close it. |
Created attachment 1833 [details] "claws-mail --debug" log Hello. When i run the app either from terminal or from app launcher (dmenu, rofi) i get this error: "Claws Mail has detected a configured mailbox, but it is incomplete. It is possibly due to a failing IMAP account. Use "Rebuild folder tree" on the mailbox parent folder's context menu to try to fix it." The error appears even after rebuilding folder tree. However it doesn't affect on other functionality. Receiving mail with imap works fine.