4017 – Crash when jumping between unread emails

Bug 4017 - Crash when jumping between unread emails

Summary: Crash when jumping between unread emails

Status:	NEW

Alias:	None

Product:	Claws Mail (Windows)
Classification:	Unclassified
Component:	default (show other bugs)
Version:	3.16.0
Hardware:	PC Windows 10

Importance:	P3 major
Assignee:	users

URL:

Depends on:
Blocks:

Reported:	2018-04-24 20:50 UTC by Jonathan
Modified:	2018-04-24 22:18 UTC (History)
CC List:	0 users

See Also:

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Description Jonathan 2018-04-24 20:50:42 UTC

Windows 10 64bit 1803 build 17134.1 client 64bit 3.16.0

Log Name:      Application
Source:        Application Error
Date:          4/24/2018 1:26:30 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-VMI25EQ
Description:
Faulting application name: claws-mail.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: libcairo-2.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000000004b8eb
Faulting process id: 0xa8c
Faulting application start time: 0x01d3db38e7e18dc7
Faulting application path: C:\Program Files\Claws Mail\claws-mail.exe
Faulting module path: C:\Program Files\Claws Mail\libcairo-2.dll
Report Id: 321956c0-ce18-4a27-ac40-77436ed1ce01
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-04-24T17:26:30.889658900Z" />
    <EventRecordID>2412</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-VMI25EQ</Computer>
    <Security />
  </System>
  <EventData>
    <Data>claws-mail.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>libcairo-2.dll</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>000000000004b8eb</Data>
    <Data>a8c</Data>
    <Data>01d3db38e7e18dc7</Data>
    <Data>C:\Program Files\Claws Mail\claws-mail.exe</Data>
    <Data>C:\Program Files\Claws Mail\libcairo-2.dll</Data>
    <Data>321956c0-ce18-4a27-ac40-77436ed1ce01</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Comment 1 Andrej Kacian 2018-04-24 21:15:24 UTC

Does the crash happen also with the 32-bit Claws Mail version?

You need to uninstall the 64-bit version before installing the 32-bit version (and vice versa), but your data and configuration will be preserved and are compatible, so you can change between the two versions anytime.

Comment 2 Jonathan 2018-04-24 22:18:41 UTC

Thanks for getting back with me. I uninstalled 64bit and installed 32bit, which fails on start with the following error:

Log Name:      Application
Source:        Application Error
Date:          4/24/2018 4:02:50 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-VMI25EQ
Description:
Faulting application name: claws-mail.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: claws-mail.exe, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x001f3d13
Faulting process id: 0xf3f8
Faulting application start time: 0x01d3dc07378b8deb
Faulting application path: C:\Program Files (x86)\Claws Mail\claws-mail.exe
Faulting module path: C:\Program Files (x86)\Claws Mail\claws-mail.exe
Report Id: 96b8ae65-e803-454f-acce-fc9107f63573
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-04-24T20:02:50.410569600Z" />
    <EventRecordID>2475</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-VMI25EQ</Computer>
    <Security />
  </System>
  <EventData>
    <Data>claws-mail.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>claws-mail.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>001f3d13</Data>
    <Data>f3f8</Data>
    <Data>01d3dc07378b8deb</Data>
    <Data>C:\Program Files (x86)\Claws Mail\claws-mail.exe</Data>
    <Data>C:\Program Files (x86)\Claws Mail\claws-mail.exe</Data>
    <Data>96b8ae65-e803-454f-acce-fc9107f63573</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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