Bug 3701 - Inconsistent mailbox updates
Summary: Inconsistent mailbox updates
Status: RESOLVED INVALID
Alias: None
Product: Claws Mail (Windows)
Classification: Unclassified
Component: default (show other bugs)
Version: 3.14.0
Hardware: PC Windows 7
: P3 major
Assignee: users
URL:
Depends on:
Blocks:
 
Reported: 2016-09-28 21:10 UTC by Jason Beck
Modified: 2016-09-29 03:39 UTC (History)
0 users

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Description Jason Beck 2016-09-28 21:10:57 UTC
I'm new to Claws, so maybe this is an email configuration problem. if someone can offer a reason why I'm getting this behavior, all the better, but if not I wanted to file the bug. I've marked this ticket as "Major" assuming it is a bug.

I have two accounts added to Claws. A gmail account and my work account. Both are IMAPv4. I've enabled automatic checks for every minute. I sent myself a message from the gmail web interface, and Claws never finds it with automatic updates. I even went to a dentist appointment and came back (around 2 hours) and it still had not found any new mail (despite the web UI saying I have 15 unread messages). I clicked Get Mail and it didn't find it. I clicked off the inbox into drafts, then re-selected inbox, now it finds that I have 15 unread emails (including the test email I sent 2 hours ago).

Further, I don't get any notifications. I read in other bug reports that the notification plugin only looks for mail flagged as "New", and these emails are all flagged as "Unread", but not "New".

If there is no option to be alerted via the notification plugin for unread emails, I'd appreciate a definition of the distinction between "Unread" and "New". I'm at least somewhat technically inclined, but this is confusing to general users and gives the impression that notifications just doesn't work.

Despite sending myself test emails, and others sending me emails, I've never received a notification from Claws. Sometimes the UI will find an unread email, most of the time I have to manually check.
Comment 1 Jason Beck 2016-09-29 03:39:03 UTC
This appears to be a PEBCAK problem. It appears that under Configuration->Edit Accounts, my gmail account was not checked.

The name of the column is "G", which isn't very descriptive.

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